Job
Sit down
See missed calls, voicemail, and texts that landed while you were away.
Apps
The same workspace on your desk and in your pocket
Take and place calls, answer customer texts, join meetings, and work your queue from the desktop or mobile app, with one login and one call history.
Direct answer
Are the desktop and mobile apps a full desk or just a dialer?
They are the desk. Every licensed seat uses one identity for calls, business SMS, meetings, voicemail, and contacts on desktop and mobile. The web application administers users, numbers, routing, and modules. Queue work requires the Call Centers plan and configuration.
Desktop active call beside the mobile in-call screen. One login, one extension.
A day in the seat
Sit down, leave the desk, and still own the conversation.
These jobs use the same licensed seat. The frames below reserve the next-phase desktop and mobile captures.
The day starts in four apps before the first customer is reached.
See what needs attention in one workspace.
The desktop dashboard brings recent conversations, voicemail, and follow-ups next to the softphone.
- One login and extension
- Calls, SMS, and voicemail together
- Contacts and calendar in the same chrome
Mobile capture
Mobile · same seat away from the desk
Desktop workspace and mobile seat
A missed mobile call means a missed customer.
Take the same seat with you.
Mobile alerts incoming calls in the background and keeps SMS and meetings on the same identity.
- Background incoming-call alerts
- Business SMS on the number
- Meetings without another login
Mobile in-call screen
Agents leave the phone app to see queue status and take the next call.
Work the queue from the same apps.
Set status, see assigned queues and shifts, and take queue calls without switching products.
- Agent status in the app
- Assigned queues and shifts
- Queue calls on the same seat
Queue work requires the Call Centers plan and deployment configuration.
Agent workspace
Sit down · 1 of 3
Reserved captures
Desktop morning. Mobile afternoon.
Desktop capture
Desktop · morning workspace
Mobile capture
Mobile · same seat away from the desk
Replace with supplied desktop dashboard and mobile home captures. These frames are not generated interfaces.
Workspace
See what needs attention when you sit down
The workspace dashboard brings live agent status, recent conversations, and items that need a follow-up into one place.
Day-in-the-life jobs
Stop switching between a dialer, a texting app, and a meeting tool
Job
Reach someone
Click-to-dial a shared contact or take the inbound call on the business number.
Job
Follow up
Reply on the same number from desktop or mobile without switching apps.
Job
Meet
Join a hosted room with the same login used for calling.
Job
Work a queue
Set status and take the next queue call when Call Centers is configured.
Job
Hand off
Leave a note in history so the next licensed seat can continue.
Customer messages
Business SMS and team chat beside the call
Reply to customers from the business number and keep internal chat next to the thread.
Learn more →
Meetings and calendar
Meet and schedule without another tool
Host rooms, invite guests by link, and keep appointments on the team calendar.
Learn more →
Agent workspace
Work the queue from the same apps
Set your status, see assigned queues and shifts, and take queue calls without switching products.
Queue work requires the Call Centers plan and deployment configuration.
Learn more →
Mobile screens are product renderings. Additional supplied captures will replace the placeholders above.
Questions
Questions about the apps
Is the mobile app a full desk or a dialer only?
The mobile app handles calls, business SMS, meetings, voicemail, and contacts with the same login as desktop. Queue work is available when the Call Centers plan and configuration apply.
Will I miss calls if the mobile app is in the background?
Mobile apps alert you to incoming calls even when the app is in the background. Keep notifications enabled for the device.
Do desktop and mobile share one extension?
Yes. One licensed seat, one extension, and one history across desktop, mobile, and the web portal.
Desktop and mobile
Give every seat the same workspace on every device.
Let’s find the right way to connect your business.