1.What you pay
Plans are priced per licensed seat per month, with a minimum number of seats for each plan, plus a monthly fee for each phone number. Checkout shows the full amount before you pay. Prices are in US dollars and exclude taxes, which are added where required.
2.Billing terms
Monthly plans are billed in advance each month. Annual and three-year terms use a lower contract rate and are billed as shown at checkout. Adding seats or numbers during a period is charged pro rata; removing them takes effect at the next renewal.
3.Included usage and overage
Some plans include allowances, such as AI agent minutes, SMS segments, recording storage, and transcription hours. When an allowance is used up, the rate shown in the service applies where the item allows overage.
AI agent minutes beyond your plan are charged per minute and added to your next invoice. Workspace owners set an overage limit in the usage page. The default limit is zero: AI agents stop answering when the included minutes are used. Raising the limit lets them continue, up to the new limit, and the extra minutes are billed. Usage is counted from AI sessions recorded by the service; partial minutes are counted as fractions of a minute.
4.Taxes
Prices exclude taxes. We add goods and services tax (GST) for customers in India and, where required, VAT or sales tax elsewhere. Give us a valid tax ID to have it shown on invoices. If the law requires you to withhold tax, pay us the full amount net of the withholding and send the certificate; the invoice total must still be met.
5.Cancellation
You can cancel a monthly plan at any time; service continues until the end of the paid month. Annual and three-year terms run to the end of the term. To cancel, contact support from the email address on the account.
Port your numbers out before your account closes if you want to keep them. Numbers left on a closed account may be released back to the carrier.
6.Refunds
Fees already paid are not refundable, except where the law requires a refund or we fail to provide the service as described. If you believe you were charged in error, contact us within 30 days of the charge and we will review it.
7.Late payment and disputes
If a payment fails we will retry and notify you. We may suspend the service if fees stay unpaid for 14 days after notice. Please contact us before disputing a charge with your bank so that we can fix a mistake faster.
8.Contact
Billing questions: support@callfora.com.
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