Business phone · Contact center · Messaging

Own EveryConversation

Callfora brings business calling, messaging, meetings, contact-center routing, and governed analytics into one desktop and mobile workspace. Smart capabilities-click-to-dial, shared inboxes, role-based AI, and signed events-work on the same numbers and people as the rest of the desk.

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Phone numbers, calling, and SMS are currently available in the United States. AI agents need the Call Centers or Enterprise plan, the product module, and the speech gateway for that workspace.

A businesswoman on a phone call standing with colleagues working around a conference table — A team conversation the business can keep

Four jobs. One platform.

Communicate, route, measure, and connect without changing products.

Communicate keeps voice, SMS, and meetings on one seat. Route uses queues, IVR, and hours. Measure watches the live queue. Connect uses those same records through scoped credentials. Availability notes stay next to each claim.

Teams split calling, texting, and meetings across personal tools.

One workspace for every conversation.

Licensed seats use the same identity for voice, business SMS, meetings, and contacts on desktop and mobile.

Softphone and click-to-call
Business SMS on provisioned numbers
Hosted meetings with guest join

See desktop and mobile

Messaging and number availability vary by region and plan.

Callfora desktop active call beside the mobile in-call screen

Desktop and mobile on the same workspace

Callers cannot reach the right team, and routing changes are slow.

Design the path a call should take.

Build queues, IVR menus, ring groups, and time conditions, then route each number from the admin portal.

Queues with service-level targets
IVR, ring groups, and hours
Numbers pointed at the right destination

Explore queues and call flows

Call Center Queues require the Call Centers plan and deployment configuration.

Callfora admin portal routing of numbers to queues, IVR menus, AI agents, and time conditions

Number routing in the admin portal

Service quality is guessed from anecdotes instead of the actual queue.

Measure live work and the trend behind it.

Watch the wallboard, then move into queue, agent, traffic, quality, and reporting views.

Live queue and agent state
Traffic and service trends
Quality review on eligible recordings

Explore analytics

Configured contact-center deployments only. Availability depends on plan, modules, permissions, and deployment configuration.

Contact-center analytics overview

Business systems cannot start a call or record what happened afterward.

Connect the same people, numbers, and records.

Scoped API credentials, Integration Hub, and signed webhooks use the same users and conversations as the workspace.

Scoped credentials and sandbox
Signed events with delivery state
Human takeover in the same desk

Explore integrations

Professional and above. Availability also depends on enabled modules, permissions, region, and deployment configuration.

Integration Hub overview

Communicate · 1 of 4

Inside the same phone system

AI call handling that works beside your team.

Role-based agents answer inbound calls from knowledge you approve, complete a configured task, and hand off to a person. They sit on a number, IVR option, time condition, or queue-not a separate bot channel.

Desktop setup

Configure the role before it answers.

Choose the job, approve the knowledge, name the human fallback, and test in chat before the agent sits on a live number.

Choose the job
Approve the knowledge
Name the human fallback
Test in chat before a live number

See AI agents

Available on Call Centers and Enterprise. Availability depends on plan, modules, permissions, usage limits, and deployment configuration. Live voice also needs the speech gateway for that workspace. AI responses can be wrong.

Callfora AI agents: a receptionist, sales agent, support agent, and appointment scheduler configured for the business

AI agent setup in the admin portal

Mobile continuity

The same conversation follows the licensed seat.

When a person takes over, desktop and mobile keep the call on the same extension and history—not a separate bot channel.

Desktop and mobile keep the call
The same extension and history
Not a separate bot channel

See AI agents

Desktop and mobile on the same workspace

Desktop setup · 1 of 2

Two colleagues coordinating a customer conversation in an office

A person still takes the calls that need judgment

Human connection

Keep the handoff inside the workspace your team already uses.

When a caller needs a person, the conversation stays on the same number, history, and desktop or mobile seat. Supervisors do not reconstruct the result in another reporting system.

Known destination

Transfers go to the extension, queue, or team you named-not an anonymous overflow.

Shared record

Call history, SMS, and voicemail stay with the organization so the next person can continue.

Same analytics

Live queues, quality review, and scheduled reports cover the work people finished.

See the contact center

Own the conversations that usually slip.

Turn common call challenges into clarity.

These are the problems buyers bring first. Each answer points at a real product surface.

Missed first hello

Let an AI agent take the first hello.

Place a role-based agent on a number or queue. It answers from approved knowledge, completes a configured task, and hands off to a person.

Role starter to launch
Knowledge and test chat
Human fallback on every agent

See AI agents

Available on Call Centers and Enterprise. AI usage and deployment configuration apply.

Limited visibility

See the queue, then the reason behind the result.

Move from a live wallboard to queue and agent trends, quality review, and scheduled reporting.

Live service and agent availability
Quality scoring on eligible calls
Scheduled operational reports

Explore analytics

Configured contact-center deployments only. Availability depends on plan, modules, permissions, and deployment configuration.

Industries

The same platform, shaped around the work.

Start from the operating model you need, then apply it to insurance, clinical, property, or multi-location teams.

Insurance

Keep policyholder calls in queues with dispositions, quality review, and reporting.

Explore 02

Clinical practices

Share the front desk, keep records reviewable, and control who reaches administration.

Explore 03

Real estate

Route a new enquiry to an available agent and follow up on the business number.

Explore 04

Multi-location

Govern every site in one organization with local numbers and shared overflow.

Explore

Integrations

Connect the conversation to the system of work.

Professional includes scoped API credentials, Integration Hub, and signed webhooks. Sandbox keys cannot reach live organization data. There are no native CRM marketplace connectors.

Explore integrations

Click-to-dial from the record

Originate with acting-user context, then continue in the workspace.

Business SMS events

Send follow-ups and consume only the signed events the platform produces.

Security model

Scopes, ownership, sandbox isolation, and request IDs.

Guides

Read before you buy.

All guides

Guide

What is a cloud phone system?

How hosted calling differs from a premises PBX, and what to ask before you buy.

Guide

Business SMS on the company number

Why texts should stay with the organization, and what US registration involves.

Developers

Connect the same records

Scoped credentials, a sandbox, and signed events on Professional and above.

Questions

Direct answers for buyers and answer engines.

See pricing

What is Callfora?

Callfora runs your business phone system, contact center, business SMS, and meetings, and role-based AI voice agents in one desktop and mobile workspace. The same users, numbers, and permissions are available through an API when you want to connect other systems.

What can Callfora AI agents do?

They can answer inbound calls, qualify and route, use knowledge you approve, book a configured appointment, invoke a tenant-owned HTTPS action you define, and hand off to a person. They do not run outbound campaigns or act as a general autonomous employee.

Do AI agents work on the same phone system as my team?

Yes. You place an agent on a number, IVR option, time condition, or queue. Conversations and analytics stay in the same workspace. Live voice also needs the speech gateway deployed for that workspace.

Which plan includes AI agents?

Call Centers and Enterprise. The product module, user permissions, usage limits, and deployment configuration still apply. Public pages being visible does not turn AI on for every workspace.

How is it priced?

Per licensed seat, per month. Essentials starts at $29, Professional at $49, and Call Centers at $75. Each paid tier has a seat minimum. Extra numbers are quoted separately. Enterprise is scoped with us.

Do I need a hardware desk phone?

No. Every licensed seat includes the softphone on desktop and mobile. Hardware phones can remain part of the same organization when required.

Is call recording included?

Call recording, longer retention, and shared SMS inboxes are on Professional and above. Essentials keeps personal SMS, meetings, contacts, and call history.

Can developers use the API?

Yes. Professional and above include scoped API credentials, Integration Hub, and outbound webhooks. Start in the generated quickstart or subscribe to supported signed events. Docs live on the Callfora documentation site.

Still evaluating Callfora?

Review how seats are priced, how the platform is organized, or book a working session around your numbers and queues.

Pricing Platform Book a demo

November launch