AI receptionist
An AI receptionist on your business number greets callers, answers routine questions from approved knowledge, books a configured appointment, and hands the call to a person when it should.
Direct answer
It answers inbound calls on a number you assign, uses knowledge you approve, books a calendar slot only after a confirmed read-back, and transfers to a fallback extension when the caller needs a person. It follows the caller's language for English and Hindi. Booking needs a calendar owner, configured locations, and available slots.
The path
The receptionist is a configured role on the same routing surface as people—not a separate virtual receptionist product.
The line rings while the front desk is already on a call.
The receptionist greets callers with your business name and answers routine questions from approved knowledge.
Available on Call Centers and Enterprise. AI usage and deployment configuration apply.
Receptionist configuration
Callers want an appointment, not a voicemail.
Collect name, email, mobile, time, and location, read them back, and book the team calendar.
Booking needs a calendar owner, configured locations, and available slots.
Mobile capture
Mobile · booking confirmation on the team calendar
Team calendar
The request is outside the script and the caller asks for someone.
Transfers go to the fallback extension. The team picks up with the conversation in the same workspace.
Available on Call Centers and Enterprise. AI usage and deployment configuration apply.
Routing to a person
First hello · 1 of 3
Operating sequence
Greets callers with your business name and the instructions you write.
Answers routine questions only from the facts you published.
Collects required details, reads them back, and books an available slot.
Transfers to the fallback extension when the caller asks for a person.
The booking, transfer, and conversation stay in the same workspace.
In the workspace
Choose the receptionist role, write the instructions, add knowledge, and test it in chat before it answers a call.
Learn more →Knowledge
Keep a shared knowledge base for hours, locations, and routine questions. Incomplete booking details are never booked.
Routing
AI agents are destinations on the same routing surface as people, queues, and time conditions.
Learn more →Booking
The receptionist collects name, contact details, time, and location, reads them back, and books into the team calendar.
Reserved captures
Desktop capture
Desktop · receptionist configuration
Mobile capture
Mobile · booking confirmation on the team calendar
Replace with supplied receptionist setup and calendar-confirmation captures.
Caller asks for an appointment
Receptionist collects name, email, mobile, time, and location
Reads the details back and books the calendar
Operational boundary: Booking requires a calendar owner, configured locations, and available slots. Incomplete details are never booked.
Caller asks for a person
Receptionist transfers the call
The team picks up with the call history in the workspace
Operational boundary: Transfers go to the fallback extension you configure for the agent.
Questions
It greets callers with the business name and instructions you write, answers routine questions from approved knowledge, and collects booking details when that task is configured.
Only after it collects name, email, mobile number, preferred time, and location, reads them back, and finds an available slot on the configured calendar. Incomplete details are never booked.
When the caller asks for a person, or the request is outside the instructions, the receptionist transfers to the fallback extension you configure.
The AI receptionist is available on the Call Centers and Enterprise plans. Availability depends on plan, modules, permissions, and deployment configuration. Booking needs a calendar owner, configured locations, and available slots. Live voice also needs the speech gateway for that workspace. AI responses can be wrong; review the instructions and knowledge you give it, and tell callers when they are speaking with an automated assistant where the law requires it.
AI receptionist
Let’s find the right way to connect your business.
