Outcome
Local numbers
Give each site a published number and extensions while administering users and billing from one organization.

Multi-location
Add seats and numbers as locations open. Call history and contacts stay on the workspace, not in a spreadsheet per site.
Admin
Add users and DIDs in the admin portal. Call history does not leak across customers — isolation is applied per query.

Routing
Point each site number at a local team, then use time conditions and queues when another location should take the call.
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Local teams
Team chat, meetings, and calls stay in one product so a colleague at another site is not a separate phone system.
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Governance
Opening a site should mean adding seats and numbers, not a new contract or hardware closet.
Outcome
Give each site a published number and extensions while administering users and billing from one organization.
Outcome
When one location is busy or closed, route to another site, a central team, or voicemail using time conditions.
Outcome
Keep history with the organization. Isolation is applied per query, and roles decide who can see administration.
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