A representative multi-location operations team coordinating customer conversations

Multi-location

One organization, many desks

Add seats and numbers as locations open. Call history and contacts stay on the workspace, not in a spreadsheet per site.

Admin

Numbers and seats stay with the organization

Add users and DIDs in the admin portal. Call history does not leak across customers — isolation is applied per query.

Callfora organization admin showing people and extensions for one workspace

Routing

Keep the local number, share the overflow

Point each site number at a local team, then use time conditions and queues when another location should take the call.

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Callfora admin portal routing of numbers to queues, IVR menus, AI agents, and time conditions

Local teams

The same workspace for every desk

Team chat, meetings, and calls stay in one product so a colleague at another site is not a separate phone system.

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Callfora team chat in a group conversation with members, meetings, and calls

Governance

One organization, clear local control

Opening a site should mean adding seats and numbers, not a new contract or hardware closet.

Outcome

Local numbers

Give each site a published number and extensions while administering users and billing from one organization.

Outcome

Shared overflow

When one location is busy or closed, route to another site, a central team, or voicemail using time conditions.

Outcome

Access boundaries

Keep history with the organization. Isolation is applied per query, and roles decide who can see administration.

Your next great conversation starts here

Connect every location without losing local context.

Let’s find the right way to connect your business.