Solutions
Built around the work behind every conversation.
Choose the communications model your team needs, connect it to the workflows already running the business, and shape the rollout around your industry.
Start from the challenge
Find the operating model that fits.
Select a common communications problem to see the Callfora solution and the product surface behind it.
The team calls from personal mobiles and texts from whatever app is closest.
Start with a governed business phone system.
Numbers, extensions, voice, SMS, voicemail, meetings, and administration share one workspace.
- Organization-owned numbers and seats
- Voice and SMS on the same desk
- Admin for users and extensions
Workspace dashboard
Service teams cannot see who is waiting, who is available, or why calls were missed.
Add the contact-center operating model.
Give agents a focused workspace and give supervisors live operations, QA, and reporting.
- Queues and an agent workspace
- Live wallboard and analytics
- Quality review and scheduled reports
Configured contact-center deployments only. Availability depends on plan, modules, permissions, and deployment configuration.
Live operations wallboard
The CRM or help desk is the system of work, but the conversation happens somewhere else.
Keep the conversation next to the record.
Click-to-dial, business SMS, and signed events use the same users and numbers as the workspace.
- Originate from the customer record
- Follow up on the business number
- Write supported events back
Professional and above. Availability also depends on enabled modules, permissions, region, and deployment configuration.
Shared contact record
Each site bought its own phone system, so reporting and overflow are messy.
Govern every location in one organization.
Add seats and numbers as sites open. Route locally, share overflow, and keep administration central.
- Local numbers, one admin
- Shared history with access boundaries
- Routing that can overflow to another site
Organization administration
Fragmented tools · 1 of 4
Communications products
Start with the system your team needs
Deploy a complete business phone system or add the operating model, analytics, and reporting required by a contact center.
Business Phone System
Replace fragmented calling tools with one governed system for business numbers, extensions, conversations, meetings, and administration.
Explore solution →Contact Center
Give agents a focused workspace and give operations leaders the queue, performance, adherence, disposition, QA, and reporting views needed to improve service.
Explore solution →AI Receptionist
An AI receptionist on your business number greets callers, answers routine questions, books appointments, and hands the call to a person when it should.
Explore solution →Connected workflows
Fit communications into the work
Connect customer conversations to CRM, service operations, and the locations already running the business.
Multi-location
Add seats and numbers as locations open. Call history and contacts stay on the workspace, not in a spreadsheet per site.
Explore solution →CRM workflows
Issue a scoped key, originate from the record, and let the agent continue in desktop or mobile when they need the full desk.
Explore solution →Service operations
Subscribe to SMS and call events, write them back to the ticket, and keep the workspace for live takeover.
Explore solution →Industry solutions
Shape the platform around the operating context
Use the same communications foundation with workflows and reporting framed for each industry's teams and customers.
Insurance
Route service work to the right team, preserve the conversation record, and use consistent dispositions, quality review, and reporting to improve operations.
Explore solution →Clinical Practices
Coordinate appointment and service calls across front-desk and operational teams with clear access, consistent workflows, and reviewable records.
Explore solution →Real Estate
Route opportunities to available agents, call from the record, follow up by business SMS, and keep activity visible to the team.
Explore solution →Your next great conversation starts here
Map the platform to the way your team works.
We’ll help you choose the right product, workflow, and rollout path.