Real Callfora workspace. Shared inboxes are on Professional and above.
Why personal SMS fails a team
Personal SMS can work for one owner-operator. A team needs the thread in its organization workspace: assignment, history, and the same number that rings the desk.
Callfora includes SMS and MMS on provisioned numbers. Shared inboxes are on Professional and above. Team chat is a separate thread next to the customer conversation.
Registration comes first
Carriers require business text messaging to be registered before traffic is accepted, for example 10DLC brand and campaign registration in the United States. Calling works while registration is pending.
Questions teams ask next
Are shared inboxes on every plan?
Shared inboxes with assignment are on Professional and above. Essentials keeps personal SMS on the provisioned number.