Representative buyer-research scene, not a Callfora customer.
A short checklist
Does every seat get a real softphone, or only a web gadget?
Do customer texts land on the workspace number?
Is recording a plan gate, and who can play the file?
Are meetings in the same product, or a separate login?
Can you quote seats and numbers before a sales call?
How Callfora answers those questions
Callfora answers those with a desktop and mobile desk, organization-scoped history, SMS on the number, and per-seat pricing. Contact-center modules are optional and off by default.