Real Callfora QA view. Recording is on Professional and above and must follow notice and consent rules.
Notice and consent
Rules differ by country and state. Some places require every party to agree to recording. A short announcement at the start of the call is the common way to give notice. Check the rules where you and your callers are.
Who can listen
Limit access to people who need recordings, such as supervisors and quality reviewers, and keep recordings with the call record instead of in personal downloads.
How long to keep them
Keep recordings only as long as you need them for the purpose you told callers about, then delete them. Write the retention period down.
Using recordings for coaching
Pair recordings with dispositions and a simple scorecard so reviews are consistent. Share good examples, not only problems.